Privacy Policy
Last updated: February 1, 2026
1. Introduction
ScaleNinja Software LLP ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website onprem.in (the "Website") and use our services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, and any other information you provide when contacting us or subscribing to our newsletter
- Communication Data: Any messages, feedback, or inquiries you send to us
- Account Information: If you create an account, we collect your credentials and profile information
2.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically, including:
- Device Information: Browser type, operating system, device type, and screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Network Information: IP address (anonymized where possible), referring URLs, and general location data
- Technical Data: Timestamps, error logs, and performance metrics
3. Third-Party Services
We use trusted third-party services to operate and improve our Website. These services may collect and process your information according to their own privacy policies:
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information solely to improve our Website and Services.
Google Analytics uses cookies and may collect your IP address, but no other personally identifiable information is collected. Google's ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Cloudflare
We use Cloudflare for content delivery network (CDN) services, DDoS protection, and security. Cloudflare may process certain data, including IP addresses and traffic information, to provide these services and protect our Website from malicious traffic.
Cloudflare's data processing is governed by their Privacy Policy.
Google Workspace
We use Google Workspace for our internal business operations and to communicate with you. When you interact with us, your information may be processed through the following Google services:
- Google Forms: Contact form submissions and survey responses are collected and stored through Google Forms
- Gmail: Email communications with you are processed and stored through Gmail
- Google Sheets: Form submissions and contact information may be organized and stored in Google Sheets for internal management
- Google Docs: Documentation related to your inquiries or projects may be created and stored in Google Docs
- Google Drive: Files and documents related to our communications may be stored in Google Drive
All Google Workspace services are subject to Google's Terms of Service and Privacy Policy. Google Workspace provides enterprise-grade security and compliance features to help protect your data.
4. Cookies and Tracking Technologies
We and our third-party service providers use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities.
Types of Cookies We Use
- Essential Cookies: Required for the Website to function properly
- Analytics Cookies: Used by Google Analytics to understand how visitors interact with our Website
- Performance Cookies: Used by Cloudflare to optimize content delivery and security
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically choose to block or delete cookies. However, blocking certain cookies may impact your experience on our Website and limit the functionality available to you.
5. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To respond to your inquiries and provide customer support
- To send you newsletters and marketing communications (with your consent)
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our Terms of Service
- To communicate important updates about our Services
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., hosting, analytics, email delivery)
- Legal Requirements: When required by law, regulation, or legal process
- Protection of Rights: To protect the rights, property, or safety of ScaleNinja Software LLP, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With Your Consent: When you have given us explicit consent to share your information
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Specifically:
- Contact Information: Retained until you request deletion or unsubscribe from our communications
- Analytics Data: Google Analytics retains data according to their data retention settings (typically 26 months)
- Server Logs: Retained for up to 90 days for security and troubleshooting purposes
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data in transit
- Regular security assessments and updates
- Access controls and authentication requirements
- DDoS protection and Web Application Firewall via Cloudflare
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain processing of your personal information
To exercise any of these rights, please contact us at [email protected].
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
11. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have.